Integral Business System for Davis Bell McCraith Wines
Evergreen were approached by a long standing client, DBM Wines, requesting help with their e-commerce website.
Richard Davis, Director of DBM
DBM's website was 10 years old and because it hadn't had much recent investment it was no longer attracting new customers. Much of DBM's focus was on the bespoke back-end wine, warehouse and shop management system.
With lockdown arriving, DBM Wines were suddenly taking many more telephone and email orders but the website traffic remained next to nil. They urgently needed a live fully functioning e-commerce website.
DBM had been working on their own customer-focused website for the last 5 months, but with insufficient time to test and tweak, they needed to hand over the website to the experts. Within 4 days Evergreen ensured the back-end process was working correctly with an improved user experience.
The most obvious one is the increase in website traffic and orders, along with a professional look aligned with their brand. It was crucial that the new-look website continued to work with the bespoke warehouse-automation that has been working so well to keep DBM's overheads down.
In the words of Richard Davis “I would highly recommend Evergreen simply because they care. They had the desire and urgency to ensure the website was working in a short space of time. Nothing was too much trouble for them”